> Maynard Systems // Status Dashboard

Strategic IT Leadership: Direct IT operations and infrastructure strategy, coordinating with executive leadership and operations directors to align technical initiatives with organizational goals. Oversee departmental procurement, asset lifecycle management, and hardware provisioning for specialized development programs.

Security & Compliance Management: Partner directly with Information System Security Management (ISSM) to enforce strict security postures, steering the organization through a successful CMMC Level 2 third-party assessment by a C3PAO. Author and implement standardized baseline configuration policies for core networking hardware (FortiGate, Juniper, UniFi), and direct sensitive system audits and internal data investigations.

Enterprise Architecture & Cloud Migrations: Lead complex enterprise tenant migrations, transitioning external collaboration environments into Microsoft 365 GCC High. Guide strategic deployment of hardened, immutable backup architectures across multi-site locations.

Cross-Functional Team Coordination: Facilitate company-wide technical rollouts, manage coverage continuity, and establish IT policies regarding sensitivity labeling, data handling, and automated endpoint threat remediation.

Cloud & Identity Management: Manage Microsoft 365 GCC-High tenants and Azure Active Directory (Entra ID). Architect and maintain Azure Virtual Desktop (AVD) environments using FSLogix for profile management.

Security & Compliance: Configure and monitor FortiGate firewalls and deploy Wazuh SIEM clusters for endpoint threat detection. Ensure systems remain compliant with CMMC and NIST standards.

Virtualization & Infrastructure: Administer on-premise virtualization stacks including VMware and Hyper-V. Manage physical server hardware, backups, and disaster recovery protocols.

Endpoint Engineering: Utilize Microsoft Intune for modern device management (MDM) across Windows and macOS fleets. Develop custom PowerShell automation tools (including GUI-based admin utilities) to streamline onboarding and system baselining.

Network Operations: Oversee core networking services (DNS, DHCP, VPN) and troubleshoot complex connectivity issues across hybrid cloud/on-prem network.

Led a team of 16 administrators in configuration, management, and security of Windows servers and network infrastructure, ensuring continuous uptime and compliance with information assurance standards.

Oversaw IT support operations for 40,000+ users, managing ticket queue and helpdesk workflows to ensure timely issue resolution and high customer satisfaction.

Reduced data breach risks by 30% by collaborating with compliance audit teams to ensure proper handling, labeling, and disposal of sensitive information.

Improved incident response times by 25% by streamlining helpdesk workflows, implementing automation tools, and enhancing ticket prioritization.

Mentored and developed junior staff, conducting training and knowledge-sharing sessions that boosted overall team performance metrics by 18%.

Managed daily IT operations for worksites supporting hundreds of personnel, ensuring consistent system availability and maintaining proactive communication with end-users.

Reduced critical incidents by 37% by implementing new monitoring dashboards for early detection of system health issues and proactive resolution.

Saved the organization $25K in hardware upgrade costs by identifying cost-effective solutions, negotiating with vendors, and managing the installation lifecycle.

Increased end-user satisfaction by 23% through the implementation of improved helpdesk processes, automated ticket routing, and enhanced communication protocols.

Troubleshot complex hardware and software failures (system crashes, network outages), minimizing downtime. Trained 8 junior administrators on server management and troubleshooting.